Accessibility

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Music brings people together, and PineCone is committed to making our concerts and programs welcoming and accessible to all people.

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Many of our programs are free to attend. Your questions, concerns, and suggestions can help us ensure that you will have the best experience possible at our events. If you have additional questions, comments or would like to join the general conversation about accessibility in the arts, please contact us. You can speak with Jamie Katz Court or Courtney Wheeler at 919-664-8333 or by e-mail: communications@pinecone.org (e-mail Jamie Katz Court), or membership@pinecone.org (e-mail Courtney Wheeler). The earlier you can alert us to your access needs, the easier it will be to facilitate. For services that are not readily available, if possible, we respectfully request at least 3 days notice prior to an event so we can provide the best solution to meet your needs. For audio description or sign language interpretation, 2-3 weeks notice is strongly recommended in order to provide adequate notice to schedule someone who can meet your request. 

PineCone is part of a Learning Community of eleven arts organizations that collaborate to advocate for and improve access to the arts for people with disabilities. This collective is funded in part by the City of Raleigh Arts Commission and the United Arts Council of Raleigh and Wake County.

Venues, programs, and information:

Duke Energy for the Performing Arts, Down Home Concerts

The Duke Energy Center for the Performing Arts is committed to making its performances and facilities accessible to all patrons. The Center's services include audio description (by request), sign language interpretation (by request), assistive listening devices and T-coil/loop technology, courtesy on-site wheelchairs, shuttle services, and wheelchair-accessible parking, entrances, and seating. Please contact the Center directly if you have specific questions: 919-996-8700.

Parking
Both parking lots located directly across South Street have accessible spaces. The Performing Arts Parking Deck located on the corner of Salisbury and South Street also has accessible spaces; event parking costs $7 in the deck.

Shuttle Service
Golf carts are available for those with mobility issues. They normally park near the accessible parking spaces both outside and in the parking deck. Patrons are transported close to the entrances of the theater.

Drop Off Area
The drop off area is located in the brick area in front of Lichtin Plaza. Driving on Lichtin Plaza is strictly prohibited.

Accessible parking for the Duke Energy Center Box
Duke Energy Center's Box Office is located in front of the building.

Box Office Hours - Monday-Friday, 9am to 5:30pm

Please note: after hours the parking lot is not considered public parking for evening and weekend performances.

Courtesy wheelchairs are available upon request. There is a limited supply of chairs, and a driver's license is needed.

Accessible Restrooms
A.J. Fletcher Theater: Main Level: the men’s restroom is located on the west side of the lobby (Raleigh Memorial Auditorium side) and the women’s restroom is located on the east side of the lobby (to the left as you are facing the auditorium doors). Balcony Level: both restrooms are located on the east side of the balcony lobby.

Meymandi Hall: Orchestra Level: both restrooms are located in the rear hallway behind the orchestra seating area. Lower Balcony Level (main entrance floor): both restrooms are located next to the main staircase. Upper Balcony (accessible by the elevator located on the west side (Salisbury Street side) of the lobby): both restrooms are located on either side of the center lobby staircase.

Raleigh Memorial Auditorium: Main Level: the newly renovated (2016) women’s restroom can be accessed via a ramp, on the east side (Fletcher side) of the innermost lobby. Men’s restrooms and additional women’s restrooms can be found in both hallways leading into the Dress Circle and Orchestra sections of the theatre.  Mezzanine and Balcony Level: the newly renovated restrooms can be found on the balcony lobby, which can be accessed by elevator, which is located in the center of the inner lobby.

A companion restroom is available in the Inner Lobby of Raleigh Memorial Auditorium.

Accessible Seating
Wheelchair accessible seating is available in all halls. Seats on all levels are accessible via elevators.

Deaf and Hard of Hearing Individuals
Assisted listening devices are available in each theater at no charge. A limited number of neck t-coil loops are also available.

For those without a hearing aid that can tune into the loop, a limited number of assistive listening devices are available on a first come first serve basis. To obtain a listening device, please see an usher or Box Office Staff. A driver’s license is required to reserve a device.
 
A.J. Fletcher Theater's devices operate on an infrared signal.

Meymandi Concert Hall's devices operate on FM frequency.

Raleigh Memorial Auditorium's devices operate on an FM frequency and loop system.

Sign interpreted performance is also available upon request. A two to three week notice prior to performance is requested.

People Who Are Blind or Have Low Vision
Please call us if you have any questions or specific requests: 919-664-8333.

Audio Description can be provided by Arts Access: 919-833-9919

wheelchair access symbolaccess for individuals with visual impairments symbolAccessible Print symbol

Sign Language Interpretation symbolAssistive Listening Systems symbolaudio describer symbol

Accessibility Information for Other Venues

Daniels Auditorium, NC Museum of History, Music of the Carolinas
NC Museum of History
5 E. Edenton St, Raleigh
919-807-7900

The North Carolina Museum of History is committed to providing a rewarding and enjoyable experience for all visitors.

PineCone and the Museum provide large-print program notes at each Music of the Carolinas concert. Please contact us if you would like to request a Braille version of the program notes: 919-664-8333.

Assistive listening devices are available at the Museum. Sign language interpreters can be available with at least one week’s notice. Please contact the Museum to inquire about these services: 919-807-7900, or call PineCone’s office at 919-664-8333.

Wheelchair Access
A ramp from Edenton Street provides access to the Museum's main entrance. A wheelchair-accessible entrance is also available from Jones Street and the Fletcher Garden doors. Wheelchairs for interior use are available free of charge at the museum information desk.

Please contact the Museum if you have any questions about these or any other forms of personal assistance: 919-807-7900.

Sertoma Amphitheatre & Kiwanis Shelter, Bond Park, PineCone in Cary
801 High House Dr., Cary

Accessible parking for Sertoma Amphitheatre is located at the back of the stage. You can access this area via the greenway, located to the right of the boathouse (when facing the boathouse). Limited parking is available. When possible, please drop off patrons with limited mobility, then park. If you have trouble accessing the greenway, please call the Town of Cary: 919-272‐0539. Map to accessible parking for Sertoma Amphitheatre

E. Carroll Joyner Park, PineCone in Wake Forest
701 Harris Rd, Wake Forest
919-435-9560

Wake Forest Renaissance Centre, rain site for PineCone in Wake Forest
405 Brooks St, Wake Forest
919-435-9566

Midtown Amphitheater, Midtown Bluegrass Series, Sunday Ramble in the Park
4011 Cardinal at North Hills St, Raleigh
919-881-1146

Tir na nOg, weekly Sunday afternoon Irish Session 
108 E Hargett St, Raleigh
919-798-9881

The Stag's Head, weekly Thursday evening Irish Session
106 Glenwood Ave, Raleigh
919-839-6207

Speakeasy at Tyler's Taproom, Bluegrass/Americana/Old Time Jam, second Monday of the month
102 E Main St, Carrboro
919-929-6881

Harry's Guitar Shop, Beginners' Bluegrass Jam, third Wednesday of the month
556 Pylon Dr, Raleigh
919-828-4888

IMURJ, PineCone Bluegrass Jam, fourth Monday of the month - access via elevator or stairs. Parking & transit options for Imurj
300 S McDowell St, Raleigh
919-825-1515

Red Hat Amphitheater, Wide Open Bluegrass (Main Stage)
500 S. McDowell St, Raleigh
919-996-8800
E-mail Ted Loomis

Historic Chapel, Mordecai Historic Park, Shape Note Sing
1 Mimosa Park Dr, Raleigh

Fayetteville Street, Wide Open Bluegrass StreetFest
PineCone - 919-664-8333; E-mail Jamie Katz Court
City of Raleigh ADA Coordinator
919-996-3077 - E-mail Sharon Banks

Marbles Kids Museum, Youth Jams
201 E Hargett St, Raleigh
919-830-4040