Music brings people together, and PineCone is committed to making our concerts and programs welcoming and accessible to all people, and to eliminate barriers to participation related to aging and disabilities. In-person or online, we will work with you to remove barriers to participation and to ensure that you have an enjoyable, meaningful experience.
Many of our programs are free to attend or pay-what-you-can/suggested donation. Your questions, concerns, and suggestions can help us ensure that you will have the best experience possible at our events. PineCone does not own a venue; instead, our programs take place in a variety of venues in and around Raleigh.
Event-specific accessibility information is available on the event pages within this website, and general accessibility information about the venues where we regularly offer programs is also available on this website under venues.
If you have additional questions, comments or would like to join the general conversation about accessibility in the arts, please contact us. You can speak with David Brower or Tray Wellington by calling PineCone at 919-664-8333 or by e-mail: email@example.com or firstname.lastname@example.org.
The earlier you can alert us to your access needs, the easier it will be to facilitate. For services that are not readily available, if possible, we respectfully request at least 3 days notice prior to an event so we can provide the best solution to meet your needs. If possible, please submit requests for audio description, sign language interpretation, or a sighted guide, at least 1 week prior to the event you plan to attend. We will do our best to facilitate any requests.
Website — PineCone Accessibility Statement
We have tested the PineCone website with assistive technologies, including screen reading and magnification software.
We are committed to working with venues that have wheelchair-accessible entrances, seating, and restrooms. For our free concerts, seating is general admission. We can reserve seats or seating areas for anyone using a wheelchair or motorized scooter and their guests. For our ticketed Down Home Concerts, which have assigned seating in the Duke Energy Center for the Performing Arts, please call our box office at 919-664-8333 so a staff member can work with you to ensure that your tickets are in an accessible area that will best meet your mobility needs (examples: wheelchair, aisle seating, no stairs, etc).
Seating close to the stage: If you would like to sit close to the stage due to low vision, we can reserve accessible viewing areas PineCone events. At free concerts, seating is general admission, and space is limited and is provided on a first-come, first-served basis.
Service Animals: We welcome service animals at all PineCone events and venues. (Service animals are trained to perform a task that is directly related to the handler’s disability.)
Sighted Guides: For people who are blind or have low vision, you may request to be paired with a sighted guide who will help you navigate ANY PineCone events.
We began training sighted guides in connection with IBMA Bluegrass Live! powered by PNC (formerly Wide Open Bluegrass), and we have expanded to include guides to assist people during other World of Bluegrass events, too, including the IBMA Business Conference, Bluegrass Ramble, and the IBMA Awards Show. Please contact us at 919-664-8333 to learn more.
PineCone has assistive listening devices (ALDs) available at all of our concerts, including T-coil neckloops. They are free to borrow from our information table, or at the ticket counter at the Duke Energy Center. You will be asked to leave an ID to ensure that the device is returned at the end of the event. We also have information sheets available thanks to the help of the Wake County Chapter of the Hearing Loss Association of North Carolina.
(Left: Assistive listening device headphones on PineCone's information table in the lobby of the Duke Energy Center for the Performing Arts; photo credit: Willa Stein; Right: American Sign Language interpreter at a Music of the Carolinas concert at NC Museum of History; photo credit: Todd Gunsher)
Seating Close to Stage: If you would like to sit close to the stage for lip reading, we are happy to reserve seats for you and your guests.
American Sign Language interpreters can be requested. If possible, please submit your request for sign language interpretation at least one week before the event.
If you or a member of your group needs to step outside for some quiet space, you are welcome to do so; we only request, when you re-enter the hall, that you wait until between songs to return to your seats.
In 2019, the Duke Energy Center for the Performing Arts partnered with KultureCity to provide sensory friendly spaces and sensory kits available at all events. This initiative should provide an accommodating and positive experience for all guests and fans with any sensory concerns who visit the Duke Energy Center. The certification process entailed the staff at the Duke Energy Center being trained by leading medical professionals on how to recognize guests and fans with sensory needs and how to handle a sensory overload situation. Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, and verbal cue cards (produced in conjunction with Boardmaker) will also be available to all guests who may feel overwhelmed by the environment.
Prior to attending an event, families can download the free KultureCity App (available on iPhone and Android devices) where one can view what sensory features are available and where they can access them. Also on the App is the Social Story, which will provide a preview of what to expect while enjoying a performance at the Duke Energy Center.
At PineCone's outdoor concerts, the atmosphere tends to be more relaxed, with space to run around and clap along.
How to Request an Accommodation
for a PineCone Program
Accessible seating is available for you and your companions for any PineCone event with reserved seating (Down Home Concerts at the Duke Energy Center for the Performing Arts; IBMA Bluegrass Live! powered by PNC at Red Hat Amphitheater).
When you reserve your tickets by phone (PineCone Box Office: 919-664-8333), you can speak directly with a PineCone staff member to request accommodations.
When you reserve your tickets online (via Ticketmaster.com for our Down Home Concerts), you will have the option to select accessible seats, and you will be prompted to confirm that you need the features of the seats you have selected. Please note that online orders are subject to Ticketmaster's per ticket fees.
When you reserve your tickets in person (at the Duke Energy Center box office, located in front of the building at 2 E South St), you can speak directly with a Duke Energy Center staff member to request accommodations.
Please note that ticket orders cannot be processed by e-mail. Tickets must be purchased online, by phone, or in person.
PineCone supports access to programs for participants with disabilities by offering reasonable and appropriate resources. Resources may include, but are not limited to: supportive/adaptive materials, program/site specific accommodations, and/or additional staff support. If you or your young musician needs an accommodation to help them participate fully in camps or other programs, you will be able to indicate that information when you register for the program. If you would like to discuss any specific requests or concerns, please call David or Tray at 919-664-8333, or you can contact them via e-mail: email@example.com or firstname.lastname@example.org.
Learning Community of local arts
PineCone is part of a Learning Community of local arts organizations that collaborate to advocate for and improve access to the arts for people with disabilities. This collective is funded in part by the City of Raleigh Arts Commission and the United Arts Council of Raleigh and Wake County. We welcome your comments and feedback!