Purchasing a Ticket

Online

PineCone members must use a password to receive a discount. On the day-of-show, Ticketmaster stops selling online about 5 hours before showtime; if you can't get your tickets online the day-of-show, you still might be able to purchase tickets in person at the venue!

By phone

Tickets ordered through PineCone's box office will be mailed to ticket buyer unless otherwise instructed. Orders received less than ten (10) calendar days prior to the performance will be held to be picked up at will call on the night of the performance. Will call typically opens an hour before showtime.

In-Person

At the Duke Energy Center for the Performing Arts Box Office, 2 E South St, Raleigh, NC 27601

Join Pinecone

PineCone members receive exclusive access to presale opportunities for the Down Home Series and IBMA World of Bluegrass Events. Members can also avoid high ticket fees by calling the PineCone Box Office or by purchasing your ticket in person at the Duke Energy Center Box Office.

Service Fees

Ticket purchases made through PineCone's office are subject to a $5.36 per order handling fee. Visa, MasterCard, American Express, and Discover are accepted. Make personal checks payable to: PineCone (There is a $25 fee for returned checks)

Tickets purchased through ticketmaster.com and affiliated outlets are subject to fees set by ticketmaster.

After Your Purchase

Please have tickets in hand on the night of the event and ready to scan upon arrival. Printed tickets will still be accepted.

Touchless ticket scanners If you ordered your tickets online, please download your ticket(s) to your mobile device prior to coming to the event.

All ticket sales are final. However, if you are not feeling well the day of the show, please stay home. You can convert your tickets to a donation to PineCone, or exchange for a future concert.

Bags & Security at the Duke Energy Center

Guests will be guided through a security screening, which includes new bag size restrictions.

All bags are now subject to search and must meet new size requirements.

A small clutch or wallet is recommended and no bags larger than 12" x 12" x 10" will be allowed. This includes backpacks, camera bags, and large purses.

Diaper bags are allowed for guests with infants or toddlers - child must be present.

Refunds or Donation Credits

In the event of a cancellation, tickets may be exchanged or refunded based on circumstances. If you are not feeling well the day of the show, please stay home. You can convert your ticket to a donation to PineCone, or exchange for a future concert. All ticket sales are final. If you have questions or concerns, please contact us, and we will do our best to assist you.

Exchanges

Exchanges must be handled through PineCone's box office (919-664-8333) during normal business hours, no later than 48 hours in advance of the performance date printed on your ticket.

No money will be refunded for tickets of lesser value. Customer must pay difference for higher value tickets. Tickets may not be exchanged for co-promotions. Contact us for further details.

Waiting List

In the event of a sellout, the PineCone box office will maintain a waiting list in case tickets become available. To add your name to a waiting list, call 919-664-8333. If tickets become available, PineCone staff will contact people on the waiting list on a first-come, first-serve basis.

Cell Phones

All mobile phones must be silenced before entering the theater.

Cameras/Recording Devices

Photography or sound recording of any performance without written permission of management is prohibited. No cameras or recording devices of any kind are permitted in the theaters during a performance.

PineCone works with several local music photographers who graciously document our concerts. Please sit back, relax, and enjoy the show - and follow PineCone on social media or check out our photo galleries to see photos of past performances, festivals, and events!

Group Policies

Group discounts are available for many of our performances. Contact the PineCone box office at 919-664-8333 for information.