Purchasing a Ticket
By phone
We encourage you to call us for the best pricing. The box office number is 919-664-8333.
Tickets ordered through PineCone's box office will be sent via email or text on the day of purchase. Please note that the tickets will come from a "ticketmaster.com" email address. You may need to search your inbox and/or spam folder for "ticketmaster" to find the email.
Upon request, we can also print hard tickets for you and deliver them by US Mail or have them waiting at Will Call.
Online
PineCone members must use a code to receive a discount. This code is emailed to members, usually a day or two before the member presale. If you don't have the code, email us at info@pinecone.org to request it. Tickets purchased online will be subject to Ticketmaster convenience fees.
On the day-of-show, Ticketmaster stops selling online about 5 hours before showtime; if you can't get your tickets online the day-of-show, and the show is not sold out, tickets can be purchased at the venue box office up to one hour before showtime, when lobby doors open.
In-Person
At the Martin Marietta Center for the Performing Arts Box Office, 2 E South St, Raleigh, NC 27601. Normal business hours for the Box Office are Monday through Friday, 10 a.m. to 2 p.m. If a show is not sold out, tickets can be purchased at the venue box office up to one hour before showtime, when the lobby doors open.
Join Pinecone
Ticket Pricing
All Down Home Concerts for 2025 except the N.C. Heritage Awards are priced as follows:
PINECONE MEMBERS
$40 Orchestra
$35 Balcony
$18 Rear
GENERAL PUBLIC
$45 Orchestra
$40 Balcony
$18 Rear
N.C. HERITAGE AWARDS
$20 (members) / $25 (non-members) Orchestra front/center
$10 (members / $15 (non-members) Orchestra side/rear or balcony
All tickets are subject to sales tax and a $5.36 facility fee per ticket. Ticketmaster adds additional fees for online purchases. You can avoid those additional fees by purchasing tickets by phone via the PineCone box office, 919-664-8333, or in-person at the Martin Marietta Center box office at 2 E. South St., Raleigh.
Service Fees
Ticket purchases made by calling PineCone's office or in-person at the Martin Marietta Center box office are subject to sales tax and a $5.36 facility fee per ticket. Visa, MasterCard, American Express, and Discover are accepted. Make personal checks payable to: PineCone. (There is a $25 fee for returned checks.)
Tickets purchased through ticketmaster.com and affiliated outlets are subject to fees set by Ticketmaster.
After Your Purchase
Please have tickets on your phone on the night of the event and ready to scan upon arrival. Your phone is your ticket. Screenshots will not work as Ticketmaster uses ticket technology that refreshes every 15 seconds.
If you purchased tickets through PineCone and prefer a printed ticket please call us at 919-664-8333.
All ticket sales are final. However, PineCone Members can convert tickets to a donation to PineCone, or exchange for a future PineCone concert in the same season. See more about our policies below.
Bags & Security at the Martin Marietta Center
Guests will be guided through a security screening, which includes new bag size restrictions. All bags are subject to search. A small clutch or wallet is recommended and no bags larger than 12" x 12" x 10" will be allowed. This includes backpacks, camera bags, and large purses. Diaper bags are allowed for guests with infants or toddlers - child must be present. Learn more about the venue's bag policy here.
Refunds or Donation Credits
All ticket sales are final. If you are unable to attend the concert, you can convert the ticket into a donation to PineCone in the same amount, or exchange for a future concert of similar value. Exchanges are subject to availability. If you have questions or concerns, please contact us, and we will do our best to assist you.
Exchanges
Exchanges for tickets purchased by phone through PineCone must be handled through PineCone's box office (919-664-8333) during normal business hours, no later than 48 hours in advance of the performance date printed on your ticket.
No money will be refunded for tickets of lesser value. Customer must pay difference for higher value tickets. Tickets may not be exchanged for co-promotions. If the ticket has been transferred to another individual no refund, transfer or conversion to donation is possible. Contact us for further details.
Waiting List
In the event of a sellout, the PineCone box office will maintain a waiting list in case tickets become available. To add your name to a waiting list, call 919-664-8333. If tickets become available, PineCone staff will contact people on the waiting list on a first-come, first-served basis.
Cell Phones
All mobile phones must be silenced before entering the theater.
Cameras/Recording Devices
Photography or sound recording of any performance without written permission of management is prohibited. No cameras or recording devices of any kind are permitted in the theaters during a performance.
PineCone works with several local music photographers who graciously document our concerts. Please sit back, relax, and enjoy the show - and follow PineCone on social media or check out our photo galleries to see photos of past performances, festivals, and events!
Group Policies
Group discounts are available for many of our performances. Contact the PineCone box office at 919-664-8333 for information.